Ross Freedman is Co-founder of Rightpoint – a national Chicago-based customer experience agency with technology at its core. Whether the focus is on increasing customer engagement to build brand advocacy or creating a more connected company with engaged employees to drive higher internal productivity, Rightpoint drives innovation and digital transformation for clients to solve business problems in areas such as web, mobile, social, CRM, cloud, collaboration, business intelligence and analytics. In 2015, Ross received the prestigious Midwest Ernst & Young Entrepreneur of the Year award.